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Doug F.7's avatar
Doug F.7
Explorer | Level 4
5 years ago
Solved

Dropbox asking if i want to backup external drive?

Saw a Dropbox notification just now asking if i want to sync one of my external drives to dropbox. I use backblaze for my external drives and don’t want them backed up on dropbox (they are gigantic)....
Computer Backup
desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Christian K.13, thanks for reaching out to us.

     

    If you click your Dropbox icon, then on your initials/profile pic, then on "preferences" and then on "backups", you should be able to see a "show setup notifications when a new external drive is plugged in" option.

     

    By unchecking this option, the pop-ups should stop.

     

    I hope this helps!

PaulC2's avatar
PaulC2
Explorer | Level 4
4 years ago

This feature is no longer labelled as 'beta', but Dropbox continually asks me to backup USB keys

Even ticking 'Don't ask me again' does nothing, it will prompt me everytime

 

It's in Dropboxs interests to get you into backing up devices, so I'm quite sure they know the 'don't ask me again' feature does not work properly.

Personally I'm just so tired of companies where the support team tells you one thing, yet it's in complete contrast to how the software actually behaves.

 

Lets just say it like it is.

It's not confusion or miscommunciation, it's just straight up deceit for commercial interests.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey PaulC2, sorry to hear you're having issues with this.

It's weird that you're still getting prompts to backup your external drives (like USB keys) to Dropbox since you've toggled on the relevant button in the app's preferences. 

Could you try reinstalling the app and let me know if you notice any difference? 
  • PaulC2's avatar
    PaulC2
    Explorer | Level 4
    4 years ago

    Hi Walter, thanks for the reply.

     

    This is a brand new PC which I only received 2 days ago (and installed DropBox on the day it arrived).

    I'm not convinced a reinstall will change anything, but I will of course try as you suggest to see if it fixes anything

     

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey PaulC2, happy Monday!

    Do you have any updates perhaps?
  • PaulC2's avatar
    PaulC2
    Explorer | Level 4
    4 years ago

    Hi Walet,

     

    Thanks for the folllow up. I reinstalled the Windows client, but was seeing the same problem again with it prompting me to backup USB devices.

     

    It's no longer an issue though. I'm migrating from Mac to linux, and stopped off at Windows along the way. I've now ditched Windows altogether. I'll let you know if I see similar issues once I install the linux client

     

    Thanks

    Paujl

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for keeping me in the loop, Paul!

    See you around the Community and have a lovely week ahead!

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