Forum Discussion

fssbob's avatar
fssbob
Collaborator | Level 10
3 years ago

Dropbox Backup Won't Back Up Encrypted APFS External Drives

I finally found the Dropbox FAQ that explains why I've never been able to use the new Dropbox Backup program on my external drives: "Note: Encrypted APFS drives aren't supported."   Apple recomme...
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Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey fssbob, thanks for your post here.

 

At this time, encrypted APFS drives are not supported for external drive backup, as you've seen in our article.

 

There are no known plans to support this kind of drive in the future, however, I'll pass your comments along to our team.

 

We appreciate your feedback and we're always looking for ways to make Dropbox better.

 

Let me know if you have any questions!

Garry16uk's avatar
Garry16uk
New member | Level 2
3 years ago

That is ridiculous. It makes Dropbox massively less useful. But what makes me angry is that I had to spend hours messing about in settings and then an hour chatting to them on support before even they realised why my drives could not be added! If you are aware of this it should be stated in advance to save peopple all this hassle1

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Garry16uk - thanks for your feedback on this.

     

    It's been noted in our system - please let us know if you have anything else to add.  

    • Garry16uk's avatar
      Garry16uk
      New member | Level 2
      3 years ago

      Thank you , and just to add that I am looking at alternatives for my renewal, because it's a pretty basic requirement to have my personal data encrypted and has been standard for many years now.

       

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