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rmfh's avatar
rmfh
New member | Level 2
8 years ago
Solved

Dropbox can't establish a secure connection.

Dropbox was working fine on my MACs (high serria)

 

now they all say can't establish a secure conection. I have switched off my firewalll and Antivirus still get error.

 

I have now unistalled dropbox dowloaded the lastest and it fails to install with a no internet connection error.

 

Any ideas?

 

 

desktop
Setting up the apps
  • rmfh's avatar
    rmfh
    8 years ago

    Hi,

     

    I upgraded my dropbox to version 52.4.6 and changed the version of my anti-virus and changed my Plusnet DNS server.

     

    Now all seems well.

     

    Need all three as no one of the changes worked in itself. Tested on two MACs both High serria.

8 Replies

Replies have been turned off for this discussion
  • rmfh's avatar
    rmfh
    New member | Level 2
    8 years ago
    I've also checked my proxy settings.
  • rmfh's avatar
    rmfh
    New member | Level 2
    8 years ago

    Checked all those settings are correct. must be somthing else.

     

    I have already checked with the Antivirus and my ISP both say its not them. :-(

     

     

  • rmfh's avatar
    rmfh
    New member | Level 2
    8 years ago

    Hi,

     

    I upgraded my dropbox to version 52.4.6 and changed the version of my anti-virus and changed my Plusnet DNS server.

     

    Now all seems well.

     

    Need all three as no one of the changes worked in itself. Tested on two MACs both High serria.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for keeping me in the loop, rmfh!
     
    If you have any more questions, don’t hesitate to let us know and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! :sunglasses:
  • DavidBTeag3_142's avatar
    DavidBTeag3_142
    New member | Level 2
    7 years ago

    W7, 64bit, Home Premium. Updated to 57. 4.89.0, with off line installer, rebooted, restarted. still no sync "can't est. secure connection."
    Then stopped and restarted dropbox, no sync. Now what?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, DavidBTeag3_142, sorry to hear about this. 
     
    Initially, thank you for carrying out the steps you mention in order to troubleshoot on the matter. 
     
    In order to further investigate, I’d kindly recommend to continue this discussion via email. For this reason, I was able to locate you open request from my end, and I can see that it's under review by a specialized member of my team. 
     
    I’ve passed your comments along to them and as soon as they have more info on the matter, they will get back to you via email. Rest assured they will do their best to assist you. :slight_smile:

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