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Dropbox Capture didn't upload my video on Windows
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.
I'm sorry I can't be more helpful on this matter.
Please see below.
When I use the mp4 file saved in my Capture folder on my computer, it just shows me a video that never plays.
When I use the Capture link - I get an error when it's straight from the dropbox capture link.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIt looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.
I'm sorry I can't be more helpful on this matter.
That's okay - thank you for your help. So I guess when recordings are completed - the computer has to stay on until it's uploaded? Is there a way that the computer can pause an upload so it's not lost?
- Jay
If the full file is visible in the Dropbox folder, then you can pause the Dropbox desktop application from syncing.
The Capture desktop app would've saved the recording in the Capture folder in your Dropbox folder, so it might be best to try that method to ensure the recording is safe.
- This same issue has happened to me TWICE in a 2month span! Incredibly frustrating when important data is lost because Dropbox Capture fails to save. Is there serious effort being made to fix this problem and retain users?
me too, the last one was a 25 min recording of a demo for a new client. Now I have to go back and do it all over again. To say I'm annoyed is an understatement especially as its a pay-to-use product.
