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LifStrand's avatar
LifStrand
Explorer | Level 4
3 years ago
Solved

Can't install Capture

Capture won't download using Microsoft Store (it just closes my browser).  When I used the download for Windows, it shows that a download was successful but I can't find the file, either by right clicking to see the folder location or by directly clicking on the download, but if I do that it just closes my browser.  I'd like to try Capture but I don't see how to do it!

Dropbox Capture
Install
  • Jay's avatar
    Jay
    3 years ago

    Hi @LifStr, thanks for bringing this to our attention.

     

    Does your device meet the requirements to install the Capture app?

     

    This will help me to assist further!

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi @LifStr, thanks for bringing this to our attention.

     

    Does your device meet the requirements to install the Capture app?

     

    This will help me to assist further!

  • LifStrand's avatar
    LifStrand
    Explorer | Level 4
    3 years ago

    I have Windows 10 on this computer.

    I restarted the computer after first encountering the problem.

    I am using Chrome browser, up to date.

    I have restarted and finally shut down in an attempt to deal with the browser closing issue.

    I couldn't use the Windows Recent Downloads to install it -- since every time I tried it, it closed my browser -- so I had to somehow find the installer, which didn't show up in any Windows Explorer or Everything searches.

    I found it using the Start search box.  I finally successfully installed it. A lot of work!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that you were able to install the app in the end. 

     

    Enjoy your week!

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