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Forum Discussion
Dropbox icon is not available on Tahoe 26.3.1
Application Affected
Dropbox
Device
Macbook Pro M5
Operating System/Browser (if using the web)
Apple eTahoe 26.3.1
Dropbox App Version (if using the app)
Latest offline and online installers
Question or Issue
The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity Monitor, but no way to open preferences etc.
Been trying to make dropbox work properly for the last 2 hours.
Actions taken:
- Restart
- Drag application to trash, and download the online installer
- Restart
- Quit DropBox and all associated applications using the Activity Monitor
- Drag application to trash, do search through user and main libraries for anything dropbox related
- Download offline installer and reinstall
- Do all trashing of findable files
- Go to ~/user/Library/Cloud Storage and delete Dropbox folder there
- Reinstall from offline Installer
- Quit Dropbox to log out from account
- Run installation wizard and log back in
Same problem still exists
6 Replies
Something I just noticed while looking for something else - in the System Settings, I cannot turn on the Dropbox Finder Extension. Don't know if that is at all important in this but sharing just in case.
- Walter
Dropbox Community Moderator
Hey PyroDucts - sorry to hear about this.
If you made sure that you've installed the Dropbox desktop app with admin privileges in the first place, can you try an advanced reinstall and let us know if this persists?
Thank you!
Yes, I've tried advanced reinstall and use admin privileges, same results
- Walter
I see, thanks for clarifying that for me PyroDucts - much appreciated.
Before we revert to email communication to further investigate, can you send us a full screenshot of where you see the app listed in your activity monitor including your menu bar area where the Dropbox icon should be?
