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Jon2024's avatar
Jon2024
New member | Level 2
2 years ago
Solved

Dropbox Capture didn't upload my video on Windows

I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
Dropbox Capture
upload
  • Jay's avatar
    Jay
    2 years ago

    It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.

     

    I'm sorry I can't be more helpful on this matter.

BB037's avatar
BB037
New member | Level 2
2 years ago
This same issue has happened to me TWICE in a 2month span! Incredibly frustrating when important data is lost because Dropbox Capture fails to save. Is there serious effort being made to fix this problem and retain users?
SteveB663's avatar
SteveB663
Explorer | Level 4
2 years ago

me too, the last one was a 25 min recording of a demo for a new client. Now I have to go back and do it all over again. To say I'm annoyed is an understatement especially as its a pay-to-use product. 

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