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Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

Dropbox desktop app is running, and is uploading files, but not downloading to my Mac

This is a combination of a plea for help and a complaint about the pathetic level of service I have received from Customer Support. My brand new Macs that are running Sequoia (Mac OS 15.5) are unab...
Apple
Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

It is a standard install, directly on my Mac.

They've run through proxy settings, SSL, firewall settings, and malware software and all are set appropriately. 

I just rebooted my computer and the Dropbox icon is back. I tried reinstalling Dropbox on my other new computer and I still can't open files. 

When I click on the Dropbox menu item, it says, "Trouble opening files? Right now, some apps on your Mac may have trouble opening on-line only files." When I click Learn More, it takes me to a page I can't list as it contains invalid HTML.

Following the instructions, I still cannot open files that are only in the cloud. I double-click on them, the correct app opens, but the file never downloads. Meanwhile, I can save files to Dropbox, but they automatically become online only and I can't download them, even though I just saved them to Dropbox.

The article also says:

  • Dropbox is expanding the rollout of full support for macOS 12.5 and higher.
    • Learn more about Dropbox support for MacOS on File Provider. 

When I follow the instructions on the linked page,  I get the message, “You are not eligible for Dropbox on File Provider at this time.” 

So I'm stuck.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    Out of interest what OS version are you using? 

    Have you tried the advanced reinstall as I linked to? There was a version released this past week which hasnt played well with stuff

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