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Dropbox won't open on macBook. See error below.
Application Affected - Dropbox app on MacBook Device - MacBook Dropbox App Version (if using the app) - can't open the app to see, but have tried to reinstall Question or Issue Hello! I'm hoping someone can help me. A couple of days ago I started getting an error message that the Dropbox app on my MacBook couldn't open. I hadn't touched it or updated anything, it just appeared. I've tried uninstalling and reinstalling, including following the steps I found on here for an advanced reinstall, but it's giving the same message. Attached are a screenshot of the error message and the code. Any help would be gratefully appreciated! bn.BUILD_KEY: Dropbox bn.VERSION: 238.4.6075 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: b3e1c381-0678-5d02-8dc8-71d24baa5173 pid: 1386 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash') euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Kath' appdata: '/Users/Kath/.dropbox/instance1' real_path='/Users/Kath/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T' real_path='/private/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6835, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 933, in result dropbox.foundation.futures.basic.IncompleteFutureException: Future not yet complete
Enable ipadOS Dropbox app for Apple Vision Pro
Dropbox had to explicitly deny iPadOS app from installation on AVP as iPadOS apps are compatible and enabled by default. More than a year later and Dropbox still continues to keep the app blocked. At this point I will have to look at migrating to a different vendor for my cloud storage. I have yet to come up with any reasonable reason why Dropbox would make the decision to block their iPad app from installation on Apple Vision Pro.
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from the menu bar is a message stating, translating from Italian, "reconnection in progress. this could take...". It stays like this forever, even after a system restart or an app quit and relaunch. It doesn't sync, it doesn't let me copy links. What can I do?
