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iOS/iPad App Reporting out of storage.
Both the Dropbox app on my iPhone and my iPad are stating I am out of local iPhone storage when I have plenty. I launch app and it says: āTo continue using Dropbox, delete some files, photos, or apps from your device. Yet my iPhone 16 Pro Max shows Iām using only 199.09GB of 1.02TB And my iPad Pro shows Iām using only 322.48GB of 2TB.. So not using anywhere near all my storage so not sure why not letting me use the App. Can use fine on MacBook, windows and a Android Phone its only with the iOS Devices :-(
Mac desktop app has disconnected twice after using a new router
Hello all, I might be posting this too soon as it's only happened twice, but I thought maybe I could get some general help or ideas of things to test or look out for. Thanks in advance. A few days ago I was "forced" to upgrade my ISP equipment (New router and TV box). As far as I know, installation was a success on both, as things seem to be working. But this has happened twice now, and I'm just wondering if maybe there's something wrong with the router. Friday night, and again last night. Mac (Catalina 10.15.5) (I know it's and old Operating system. Long story, but I can't upgrade because of work related issues). Desktop app, I will notice the icon has been grayed out in the menu bar. When I click it, at the bottom it says something like "you have been logged out." (I'm saying this based on memory so don't hold me to this). This is for both my Personal account AND my Work account. There seems to be no way to log back in using the app. (I'm able to log in fine using my browser). Upon restart (including full shut down and restart) everything seems to be fixed and Eventually I'm logged back into both of my accounts. (The work account seems to take a long time for some reason (about 2-3 minutes). So while it's technically working, it's not normal for me to have to restart to get it to work. I'll mention this too as there might be a connection??? I use Spotify all the time. Both times this happened, I also got a strange error message about Spotify not working (I can't recall the error). Again, upon restart it works fine. Last night, I had spotify playing in the background for maybe 3+ hours and I thought it odd it suddenly stopped playing. I thought maybe the playlist ended, so didn't really check. I'm wondering if there's some sort of "time out" thing happening with this new router maybe. Has anyone ever heard of this? Thanks, and apologies on a not very detailed message here. If this continues to happen, I'll take notes of the exact messages I'm seeing and will post again. Thanks for your time and help.
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, Iāve been unable to create a new account on iOS using āSign in with Appleā or link my Apple ID to an account with the same email address. Every attempt results in an error message with ERROR 500, even when I try different email addresses or use Appleās āHide My Emailā feature. It seems my Apple ID is now completely unable to use Dropbox, which is causing significant disruptions to my workflow. I would appreciate any guidance on resolving this issue. Thank you for your support! Best regards, HuaDeityCan't upload material to a link from someone else's account?
I'm trying to upload 1.5tb of data to a link on someone else's account. They have expanded their data quota to allow for this much data, however the dropbox upload keeps failing at my end. the 1.5TB of data is a collection of raw video media (so it's several hundred thousand files within a series of folders) When I tried to upload this via Apple Safari, the upload repeatedly stopped. I was uploading by loading the URL for the upload link to my friend's dropbox account, and then either dragging & dropping the files onto the upload link or using the folder hierarchy to navigate through the folders to select the material from an external hard drive. I've tried swapping to using Google Chrome for the upload, and now the upload link is asking for my name & email address (as per image below). this link wasn't asking for this information on the Safari web page; why am I being asked to submit my name & email? I've tried putting in my name & email address on the google page Further, the google chrome link doesn't appear to be working either
When adding Google Drive to my device, Dropbox disappears from the start-up menu.
Has anyone had the experience of setting drop box to startup items on a mac and then added Google drive too. Google stays put in the login items but I maybe nut but Drop box disappears rom the login items.....Could someone try this too. I am using Sequoia 15.3...and a Mac Book Pro..... Respectfully, GlenNew screenshot update
So dropbox randomly updated to new screenshot expirience which is not useful as it was. I've always used drag and drop feature while screenshot appeared on the corner to quickly throw file on desktop or import it to file, but right now it have annoying icons on it and i cant drag the picture into any app or do anything about it, what the point of this update? Is theres a way to revert this? Did you tested it with real users? I can always do mark up inside macos preview, there no need of "dropbox" feature for this IMOIncomplete sync
I just purchased a new MacBook Pro computer, running iOS 15.3.1. I migrated most of my files from my prior computer, using Migration Assistant. Created a new folder in Dropbox on my iPad, and the contents appeared on Dropbox.com, but will not show up on my laptop. I tried pausing syncing, then restarting, rebooting my computer, then finally uninstalling the Desktop Dropbox application and reinstalling it with the most current version. It seems that one thing the may have been limiting Dropbox was that I was using Dropbox Basic, and somewhere along the way that was limited to only 3 devices, and I have Dropbox linked to 5 devices. So I also upgraded to Dropbox Plus, which allows multiple devices to sync. My computer went through the whole sync process, and says everything is up to date, but only about 75-80% of my folders and 75-80% of the files in those folders are syncing, and it seems very random. Some folders do not even appear on my MacBook Pro, so I cannot right click to make the folder contents appear off line. And at least one folder, which should have 115 small files in it, is empty on my laptop. Syncing still works fine on my older computer. I have looked at online help, etc, and not found anything to fix this problem. Can anyone help?
I changed my iTunes Plus plan from monthly to yearly, but my Dropbox account is now Basic.
Initially, I had a Dropbox monthly payment plan, but I canceled it in January and switched to the annual Dropbox Plus plan. I have a receipt confirming the successful payment. However, I recently noticed that the app is unable to charge my card and is prompting me to update my billing address. I reached out to Apple Support, and they confirmed that my monthly plan was canceled and that I purchased the annual plan. Despite this, my attempts to speak with a live representative at Dropbox have been unsuccessful. Moreover, my account now appears to be on the Dropbox Basic plan instead of the annual plan I paid for. Last night, I finally managed to chat with a representative who advised me to refresh my purchases, but I encountered an error when doing so. The agent informed me that she did not have the tools necessary to resolve the issue. Given that my account has been downgraded and customer service options for Dropbox Basic are limited, how can I get the appropriate assistance to rectify this problem?
