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I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I have Order ID, Receipt and screenshots from apple device, ready to share privately. Would like to keep the Plus subscription. Please assist.
The Files app in my iPad won't sync/update my files
Integration Affected Files Device iPad Pro 2nd gen. Operating System/Browser (if using the web) iPadOS 18.7.3 Dropbox App Version (if using the app) 454.2 Question or Issue The files app doesn't show new folders/files added to Dropbox in the last few months. After reinstalling the Dropbox app, all content is up to date in the dropbox app, but the files app shows syncing paused for folders with newer content and doesn't show the newer content.
Enable ipadOS Dropbox app for Apple Vision Pro
Dropbox had to explicitly deny iPadOS app from installation on AVP as iPadOS apps are compatible and enabled by default. More than a year later and Dropbox still continues to keep the app blocked. At this point I will have to look at migrating to a different vendor for my cloud storage. I have yet to come up with any reasonable reason why Dropbox would make the decision to block their iPad app from installation on Apple Vision Pro.
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from the menu bar is a message stating, translating from Italian, "reconnection in progress. this could take...". It stays like this forever, even after a system restart or an app quit and relaunch. It doesn't sync, it doesn't let me copy links. What can I do?
Why am I not eligible for File Provider?
Application Affected Dropbox file management, file provider not eligible Device Apple MacBook Air M2 Operating System/Browser (if using the web) macOS15.6.1 (24G90) Dropbox App Version (if using the app) 233.3.4753 Question or Issue Curious why my business Dropbox account is not eligble for file provider. Is it due to how many files we have? I'm using the lastest version and followed all the steps to allow access. Thanks, Peter
