Forum Discussion

dustfog's avatar
dustfog
Explorer | Level 3
1 month ago

Dropbox for iOS cannot be installed.

Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2、26.2.1、26.3 Dropbox App Version (if using the app) (for ios 460.2） Question...
Install
iOS
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey dustfog, let's jump right into this! 

Do you get any specific errors when trying to install the Dropbox mobile app on your iPhone? 

We haven't actually had any reports of any issues with iOS 26 so far. Is it possible that you've exceeded the 3-device limit that you have when using a Basic account? 

Also, I know this might sound trivial but have you tried to install the mobile app using a different network, or mobile data? 

Let me know more, and we'll take it from there!

  • dustfog-21's avatar
    dustfog-21
    New member | Level 2
    1 month ago

    hi,

    Thank you for your reply.

    1. I have excluded the limitation of 3 devices; currently, I am using 2 devices, but I am still unable to download;

    2. The process of failing to download is reflected in the iPhone iOS 26.3 App Store. After clicking "Download", it spins a few times and then reverts back to the download button;

    3. I followed the advice of Apple customer service and made changes to DNS, switched to mobile network, reset network settings, changed the region, and updated the payment method for my Apple ID. However, I still cannot download it;

    4. I packaged Dropbox into an IPA file using iMazing, but when installing it in Xcode, it prompted "The Dropbox app is not compatible with iOS 26, there is an internal API error."

    After consulting with Apple customer service, they advised me to contact the software developer to determine if the issue is related to a version problem that is causing errors for some users?

    Thank you for helping me. I've been working on this for a month.

  • dustfog-21's avatar
    dustfog-21
    New member | Level 2
    1 month ago

    hi,

    I just tested using another account belonging to a family member and replied, and there is no device limit of 3.

    Please help me, thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hey dustfog-21​!

      Would you mind sending over a couple of step-by-step screenshots demonstrating the exact process you follow when you try to download and install the mobile app?

      Do you get any errors? Also, have you tried restarting your device at all?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        1 month ago

        I have iOS 26.3 as well on an iPhone 16 Pro Max and Dropbox version 460.2.2 installs without a problem.

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