Forum Discussion

dustfog's avatar
dustfog
Explorer | Level 3
1 month ago

Dropbox for iOS cannot be installed.

Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2、26.2.1、26.3 Dropbox App Version (if using the app) (for ios 460.2） Question...
Install
iOS
Mobile
dustfog-21's avatar
dustfog-21
New member | Level 2
1 month ago

hi,

I just tested using another account belonging to a family member and replied, and there is no device limit of 3.

Please help me, thank you

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey dustfog-21​!

Would you mind sending over a couple of step-by-step screenshots demonstrating the exact process you follow when you try to download and install the mobile app?

Do you get any errors? Also, have you tried restarting your device at all?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 month ago

    I have iOS 26.3 as well on an iPhone 16 Pro Max and Dropbox version 460.2.2 installs without a problem.

    • dustfog-21's avatar
      dustfog-21
      New member | Level 2
      1 month ago

      Yes, some users, including me, have encountered this issue. It's not a widespread phenomenon, such as incompatibility with the hardware of the iPhone 15.

  • dustfog's avatar
    dustfog
    Explorer | Level 3
    1 month ago

    The iPhone has been restarted countless times, but it's still not working. I'm using the Chinese system. The screenshot initially shows a cloud icon (indicating it has been downloaded before), then it turns into a spinning circle when clicked, and finally returns to the cloud icon.

    In short, it cannot be downloaded and installed.

    Is there any conflict between the Dropbox version API interface and iOS 26？

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Thanks for the update and the screenshots, dustfog.

      I just sent you an email, so we can take a more in-depth look into this for you.

      Just get back to me when you can.

      Thanks!

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