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thewallin's avatar
thewallin
Explorer | Level 3
7 years ago

Dropbox greyed out on IOS 13

Got a new iphone 11 with IOS 13 preinstalled.

 

Cannot change default download location to dropbox. 

 

I can access dropbox files through app and through Apples files app after adding dropbox within files app.

 

However, when trying to change default download location through safari settings the dropbox choice is grayed out. I have tried reboot, turning on and off app through files app but still greyed out, any ideas?

Mobile
Setting up the apps

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  • Fred666's avatar
    Fred666
    Explorer | Level 3
    7 years ago
    That was the second thing I tried - no soap! Super bummer for me, but what a massive bummer it must be for Dropbox!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for writing back, Fred666. 

    Did you open the Dropbox mobile app before checking within Files app by any chance?

    Have you also tried uninstalling, rebooting, and reinstalling the mobile app? Maybe that will do the trick. 

    Keep me posted on any updates!

  • Fred666's avatar
    Fred666
    Explorer | Level 3
    7 years ago

    Yes I did the unistall and reboot, nothing changed.

    I have the option in Files and it is selected.  Where it needs to be selectable is in Settings / Safari / Downloads - THAT'S what will solve this.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Fred666, just following up here!

    For the default location for Safari downloads, it seems that Dropbox isn't currently a supported location.

    As Rich mentioned here, it seems that Dropbox isn't the only app that isn't currently supported by the OS to be the default downloads location.

    Sorry that we can't be of much more help here, let us know if you have any other questions.

    Thanks!

  • Fred666's avatar
    Fred666
    Explorer | Level 3
    6 years ago

    Thanks and you're right!  It is an iOS thing.  Or should I say, ANOTHER iOS thing.

    I can get nearly the same funtionality by selecting the "share" option, but it renames the file to a generic "File" + date, no file extension.

  • Noviss's avatar
    Noviss
    Explorer | Level 4
    6 years ago

    My problem was from trying to save a screenshot. Failed on that one, but following the instructions above I logged DB off as an option in the files location, then toggled it back on. Now it's available as a save spot in Screenshots.

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