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thewallin's avatar
thewallin
Explorer | Level 3
7 years ago

Dropbox greyed out on IOS 13

Got a new iphone 11 with IOS 13 preinstalled.   Cannot change default download location to dropbox.    I can access dropbox files through app and through Apples files app after adding dropbox...
Mobile
Setting up the apps
Fred666's avatar
Fred666
Explorer | Level 3
7 years ago

Yes I did the unistall and reboot, nothing changed.

I have the option in Files and it is selected.  Where it needs to be selectable is in Settings / Safari / Downloads - THAT'S what will solve this.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey Fred666, just following up here!

For the default location for Safari downloads, it seems that Dropbox isn't currently a supported location.

As Rich mentioned here, it seems that Dropbox isn't the only app that isn't currently supported by the OS to be the default downloads location.

Sorry that we can't be of much more help here, let us know if you have any other questions.

Thanks!

  • Fred666's avatar
    Fred666
    Explorer | Level 3
    6 years ago

    Thanks and you're right!  It is an iOS thing.  Or should I say, ANOTHER iOS thing.

    I can get nearly the same funtionality by selecting the "share" option, but it renames the file to a generic "File" + date, no file extension.

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