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Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
8 years ago

Dropbox Icons on EXPLORER files and folders missing but visible in Open and Save As Dialog Boxes

The Dropbox icons are gone when I use the Windows 10 explorer including the . I tried everything I could find in the web to fix it without success. It took me 2 days now. I noticed: In the Windows 1...
desktop
Setting up the apps
Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
8 years ago

Hi Jane, the screenshots show, that only Open/Save as dialogs of Microsoft Office apps (Word, Excel, Powerpoint) display the icons. e.g. Adobe Premiere Pro and Photoshop Open dialogs doesn't display the icons.

I declared it for me as a low prio problem. So I will not care about it anymore.

Thx

Andreas

 

 

Explorer view Windows 10Open Dialog Microsoft Word 16Open Dialog Mozilla Firefox

Registry

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate it that you circled back to me with these screenshots Andreas (@Andreas_HH)!
 
Now, that’s a very interesting finding & I’d like to put that to the attention of a team specialist. Would it be okay with you if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth? Looking forward to hearing back from you! 
  • Andreas_HH's avatar
    Andreas_HH
    Explorer | Level 4
    8 years ago

    Sure, Jane 

    Thx Andreas

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Thanks for confirming; I’ve already made sure to reach out to you on my end Andreas (Andreas_HH). Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you more closely from where we’ve left off here. 
       
      Thanks & I’ll be awaiting your next reply!
      • Till_P's avatar
        Till_P
        Explorer | Level 4
        7 years ago

        Hi, I do have exactly the same problem.

        The Icons Overlay & DB-Context menu only works within "Not another PDF Scanner" Application.

        Any other application (including explorer) won't show the Icons or the context menu.

        Is ther any solution on this already?

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