Forum Discussion

czcante's avatar
czcante
Explorer | Level 4
3 years ago

Dropbox not reading my external drive

I have Window 7 and I uploaded files from an external drive a few months ago with no problem. And it was backing up those files daily with no problems. All of the sudden now Dropbox can’t read the dri...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there czcante - sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the exact error you're getting so that we can have a look too?

 

Also, what is the desktop app's exact status and version as shown in your system tray at the moment?

 

Keep us posted!

czcante's avatar
czcante
Explorer | Level 4
3 years ago

I no longer have that error. It resolved by itself when I turn off and disconnected everything overnight.

But, I still can now back up. It's indexing files. It's in a loop.

  • czcante's avatar
    czcante
    Explorer | Level 4
    3 years ago

    This is what I am getting now. files have not been backed up since 10/11/23.

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot, czcante.

       

      It seems that the application is still trying to update some files; is syncing stuck on this specific number of files or has it progressed?

       

      If you click on your Dropbox icon, then on your initials and then on 'view sync issues', do you see anything?

      • czcante's avatar
        czcante
        Explorer | Level 4
        3 years ago
        The files are still syncing. The file number go up then they go down. Then up and down. It’s like they are in a loop. It has been doing that for 12 hours.
        When I go to the “view sync issue”, I do have one file that can’t be sync.

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