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wkyandy's avatar
wkyandy
Helpful | Level 6
9 years ago
Solved

Dropbox not working in MacOS High Sierra

After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing.  Then I tried to uninstall and then install the dropbox again.  However, when i press the dropbox icon after...
Setting up the apps
  • Zeipo's avatar
    Zeipo
    8 years ago

    It's working again! Great, thanks a lot!

magero's avatar
magero
Explorer | Level 4
9 years ago

I have exactly the same issue :(

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey magero, welcome to the Dropbox community! 

I’m sorry to hear about this. As similar as these cases may seem, it’s still best practice to start with troubleshooting some basics. 

Can you tell me: 
  • what operating system you’re using? 
  • what version of our app you have installed (or are attempting to install)
    • if it’s installed, you can hover your mouse pointer over the small Dropbox icon in your system tray/menu bar, and it will show in a small popup
  • what exactly are you experiencing? 
    • did you complete the installation of our app?
    • did you encounter any errors? 
    • is there any other behavior that is, or isn’t occurring? 

Any details surrounding this would be helpful.

Thanks in advance! 
  • wkyandy's avatar
    wkyandy
    Helpful | Level 6
    9 years ago

    Hi, Sanchez,

     

    Please see my replies at below:

    1.  MacOS High Sierra

    2. I tried to install the online version from www.dropbox.com and the offline version mentioned in www.dropbox.com FAQ.

    3.  It seems to me the installation process has been completed.  But once completed, I tried to open the app by clicking the app.  However, no error message or resposnes from my Macbook Air.  It just stay there without any actions.

     

    Hope the team may solve this issue soon.  Thanks.

    • Helahl's avatar
      Helahl
      New member | Level 2
      9 years ago

      I am having the same problem too!

      • jhiner's avatar
        jhiner
        Helpful | Level 6
        9 years ago

        Try this command in Terminal:

         

        sudo update_dyld_shared_cache

         

        Run it and restart.

         

        It fixed the issue for me.

  • cgtripp's avatar
    cgtripp
    Helpful | Level 5
    9 years ago

    This is the error message:

    "You can’t use a name that begins with a dot “.”, because these names are reserved for the system. Please choose another name."

    that's from the Macbook.  Dropbox says I have a problem with file permissions for Users/myname/.dropbox/logs, so why would the application create a file with a dot?

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