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JoshO's avatar
JoshO
Helpful | Level 5
3 years ago
Solved

DropBox will not show any files

I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and ...
Android
Mobile
Setting up the apps
  • BrianF23's avatar
    BrianF23
    3 years ago

    So far, it looks like that solved the problem of the files not showing and those annoying update screens. Thank you.

     

    Hopefully, that solves JoshO's problem too.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, JoshO.

 

Can you please follow the steps in this article to clear your cache and let us know if that helps?

JoshO's avatar
JoshO
Helpful | Level 5
3 years ago
When I click the settings icon from the menu it kicks me to the same Dropbox is updating screen
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, that's really strange indeed, Josh.

     

    Can you please confirm that you have at least 500 mb of free storage on your phone, for the Dropbox app to work correctly?

    • JoshO's avatar
      JoshO
      Helpful | Level 5
      3 years ago
      50 GB of free space on the phone
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi JoshO, could you try using either a computer, or a desktop site and click the camera-like icon in order to attach a screenshot directly back here? 

         

        It'd help us in order to have a clear visual of this. 

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