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DropBox will not show any files
I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and ...
So far, it looks like that solved the problem of the files not showing and those annoying update screens. Thank you.
Hopefully, that solves JoshO's problem too.
50 GB of free space on the phone
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi JoshO, could you try using either a computer, or a desktop site and click the camera-like icon in order to attach a screenshot directly back here?
It'd help us in order to have a clear visual of this.
We discovered the same issue at our workplace. Android phones that had Dropbox previous to the update are able to access files. New phones are unable to even see any, as it gives the message "Can't connect to Dropbox. Make sure you're online, or try again later," even though they are signed in and see our main account folder under the Account section.
I actually tested this on my phone by uninstalling the Dropbox app and redownloading, and the access to files I had previously was now gone with the same message being displayed.
I would go to my Account and see that there is space used and I can manage devices and such, but went to Settings, or did anything new, it gives me those screens saying "Updating" and after the update I have to tap "Take a look." I was able to go into the Settings area once (next to the 3 hashmarks at top left of the display) after clearing data and cache, but could not change anything to fix the problem; otherwise, it goes through the update screens and kicks me out to Home.
The only time it changed was when I went to Account and tap Offline. It goes through the screens again about updating (sometimes several times), and I can sometimes see my files, and there was one time where I could actually access them (sometimes only after going back to Settings and tapping Offline several times).
Not sure how much of a "fix" this is, or how temporary it might be, but I currently have access to my files for the moment.
So, OP, try going to Account and tap Offline a time or two, or three, and check Files after each time to see if you can open a file.
Sidenote: web browser access works without any problems.
Only phones and tablets seem to be experiencing this problem of no access at my workplace.
And whenever I click Offline under Account, it never changes to Online after or anything...just keeps showing Offline as a selection.
Just went back to check my phone to Files and it gives the message that it thinks I'm offline again.
Tapped Offline in Account like 10 times with no change...
Please fix the app...
- Walter
Hey BrianF23 - sorry to hear you're having issues with this.
Could you clarify the exact OS version of the affected devices and send us a screenshot of the last screen you can get to or any errors you might be getting?
Have you tried another network or cell data by any chance?
Dropbox app version before and after my reinstall is 350.2.4.
Android version in the attached image, along with the recurring update screens and offline message.
No difference in operation whether on wi-fi or cell connection.
.
