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JoshO's avatar
JoshO
Helpful | Level 5
3 years ago
Solved

DropBox will not show any files

I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and ...
Android
Mobile
Setting up the apps
  • BrianF23's avatar
    BrianF23
    3 years ago

    So far, it looks like that solved the problem of the files not showing and those annoying update screens. Thank you.

     

    Hopefully, that solves JoshO's problem too.

BrianF23's avatar
BrianF23
New member | Level 2
3 years ago

Sidenote: web browser access works without any problems.

 

Only phones and tablets seem to be experiencing this problem of no access at my workplace.

 

And whenever I click Offline under Account, it never changes to Online after or anything...just keeps showing Offline as a selection.

BrianF23's avatar
BrianF23
New member | Level 2
3 years ago

Just went back to check my phone to Files and it gives the message that it thinks I'm offline again.

 

Tapped Offline in Account like 10 times with no change...

 

Please fix the app...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey BrianF23 - sorry to hear you're having issues with this.

     

    Could you clarify the exact OS version of the affected devices and send us a screenshot of the last screen you can get to or any errors you might be getting? 

     

    Have you tried another network or cell data by any chance? 

  • BrianF23's avatar
    BrianF23
    New member | Level 2
    3 years ago

    Dropbox app version before and after my reinstall is 350.2.4.

     

    Android version in the attached image, along with the recurring update screens and offline message.

     

    No difference in operation whether on wi-fi or cell connection.

     

    .

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