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Blain B.'s avatar
Blain B.
Helpful | Level 5
8 years ago

Dropbox won't open but says it's open so I can't uninstall

Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's op...
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Setting up the apps
mariamineo's avatar
mariamineo
Explorer | Level 4
7 years ago

I had the same problem. I followed the directions to use the Activity Monitor and force quit Dropbox. Still couldn't delete the app. Then I realized the dropbox things in the activity monitor that kept popping up were linked to Safari. I was in the Dropbox Support forum on Safari. I quit Safari. And was able to uninstall Dropbox...finally.

Now I have to figure out why the reinstallation isn't working! 

  • ScottTexProp's avatar
    ScottTexProp
    New member | Level 2
    7 years ago

    drop.JPGI cannot locate this folder anywhere.  The only folder open is windows edge or chrome to download the pc version.  

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      7 years ago

      Hi ScottTexProp,

      Make difference between application window and disk folder. :wink:

      Open the file explorer see what you can find out there. Also, while trying the action again, close any other open application (after save current work).

      Hope this gives some direction.

      • ScottTexProp's avatar
        ScottTexProp
        New member | Level 2
        7 years ago
        I’ve already did that and uninstall and reinstall 3 times. Luckily I saved all my files on external HD.

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