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Dropbox won't open but says it's open so I can't uninstall
Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's op...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorAre you getting any errors mariamineo? Could you share a screenshot?
Have you by any chance tried our offline installer from the following page directly?
https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-64-4-141/m-p/322084#M5164
Hi ScottTexProp,
Make difference between application window and disk folder. :wink:
Open the file explorer see what you can find out there. Also, while trying the action again, close any other open application (after save current work).
Hope this gives some direction.
- I’ve already did that and uninstall and reinstall 3 times. Luckily I saved all my files on external HD.
Ok ScottTexProp, You have a backup so may be the easiest way is to remove the Dropbox directory completely. Open Windows file explorer and using Ctrl+L key combination focus changes to address line. Clear the line and paste there "C:\Users\Userp" (without quotes, of course) and push Enter. After that, locate the Dropbox folder below and remove it permanently (mark the folder after that press Shift+Del and finally confirm the removal). An alternative could be in a terminal window just type "rmdir /s /q Dropbox" (again - without quotes and without change the current working directory, which have to be: C:\Users\Userp). After that try install and see what error message appear, if any. :wink:
