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MikeA01730's avatar
MikeA01730
Explorer | Level 4
8 years ago
Solved

Folders made available offline were not downloaded

Hi,   This weekend I thought I'd test the Dropbox Available Offline feature by storing travel documents there.  On my PC I created a new folder and populated it with some PDFs.  On the Dropbox ap...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey MikeA01730, thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. 
     
    When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as Norah mentioned above. Once you click on this, it will then update the file to the most recent version and make the latest version available offline. In the event that the device isn’t connected to wifi/cellular data, you’ll need to wait until you have internet connectivity to download and view these files.
     
    I would suggest making sure that your offline files are up to date when you plan on using the offline files feature.
     
    Once again, thanks again for checking in with us on the Dropbox Forum & don’t hesitate to post away at any time in case you have further questions or you’d like to share your thoughts in the future. Take care! 
MikeA01730's avatar
MikeA01730
Explorer | Level 4
8 years ago

Minato,

I followed your link, clicked email, and followed the prompts to create a ticket.  When I clicked on OK (or Send, or whatever) it paused a while and then returned me to the main screen with no message, no ticket number, no nothing.  Also I received no email.  Did I sent the ticket or do I need to do this again? 

Mike

Minato's avatar
Minato
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey MikeA01730,

 

I have located the ticket you created and we shall investigate the issue, as soon as possible!

The reply will come the email address of your account.

Let me know how it goes!

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