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MikeA01730's avatar
MikeA01730
Explorer | Level 4
8 years ago
Solved

Folders made available offline were not downloaded

Hi,   This weekend I thought I'd test the Dropbox Available Offline feature by storing travel documents there.  On my PC I created a new folder and populated it with some PDFs.  On the Dropbox ap...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey MikeA01730, thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. 
     
    When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as Norah mentioned above. Once you click on this, it will then update the file to the most recent version and make the latest version available offline. In the event that the device isn’t connected to wifi/cellular data, you’ll need to wait until you have internet connectivity to download and view these files.
     
    I would suggest making sure that your offline files are up to date when you plan on using the offline files feature.
     
    Once again, thanks again for checking in with us on the Dropbox Forum & don’t hesitate to post away at any time in case you have further questions or you’d like to share your thoughts in the future. Take care! 
David F.83's avatar
David F.83
New member | Level 2
6 years ago

Has this question of sub folders not refreshing when the parent folder is refreshed been resolved?  Its happening to me and  it's incredibly frustrating. 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi David F.83. Sorry to hear you are having trouble.

I understand some folders are not syncing properly. Let me know more about this. Do you see the updates on the web? Or are the updates showing only on one of your devices? 

Have you tried any steps offered in this discussion? If so, please list the steps you've taken and I will provide the rest. 

Thank you! 

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