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meesha7's avatar
meesha7
Explorer | Level 4
2 years ago
Solved

"Get started with Dropbox" suddenly appearing in iOS mobile app.

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?
Dropbox Plus
iOS
Mobile
  • Hannah's avatar
    Hannah
    2 years ago

    Hi everyone, we have an update regarding this.

     

    We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

     

    If you're still seeing the prompt and it's not relevant to you, please let us know. 

     

    Thanks for the feedback!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there meesha7 - sorry  to hear about this.

 

Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache since you first noticed this? 

 

If you did and this persists, I'd appreciate a screenshot too.

 

Thanks!

  • meesha7's avatar
    meesha7
    Explorer | Level 4
    2 years ago

    I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Have you tried completing the steps once to see if that makes it go away meesha7? 

      • meesha7's avatar
        meesha7
        Explorer | Level 4
        2 years ago

        No, I won't do that, I just want to dismiss this, I already did some of these steps like 5 years ago when I first signed up for Dropbox.

         

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