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Forum Discussion

meesha7's avatar
meesha7
Explorer | Level 4
2 years ago
Solved

"Get started with Dropbox" suddenly appearing in iOS mobile app.

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?
Dropbox Plus
iOS
Mobile
  • Hannah's avatar
    Hannah
    2 years ago

    Hi everyone, we have an update regarding this.

     

    We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

     

    If you're still seeing the prompt and it's not relevant to you, please let us know. 

     

    Thanks for the feedback!

In2Trial's avatar
In2Trial
Explorer | Level 3
2 years ago

 

Still getting this, been a user for few months now, I don't want to install desktop app, I did download it to see if it would update, still there.  How to remove?  Website, using Chrome, on PC.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey In2Trial, let's jump right into this! 

 

Do you notice the same pop-up when accessing our account using an entirely different browser? 

 

Keep me posted!

  • In2Trial's avatar
    In2Trial
    Explorer | Level 3
    2 years ago

    Yes, this is on Microsoft Edge.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey In2Trial, did you download & also install the app or simply downloaded it? 

      • In2Trial's avatar
        In2Trial
        Explorer | Level 3
        2 years ago
        I did download in hopes of having it turn off. I did not install as I don't want to use a desktop app. Thanks.

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