Forum Discussion

KathieKathy's avatar
KathieKathy
Explorer | Level 3
2 years ago

got popup window about updating dropbox backup.

I got a popup window about updating dropbox backup. Why? Is this scam to get my info? Is it necessary? Asking for more info led me to the page "How to update Dropbox Backup" and I don't understand wh...
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey KathieKathy - thanks for using Dropbox and welcome to our Community!

 

Could you send us a couple of screenshots of what you described so that we can have a visual too?

 

Thanks!

  • KathieKathy's avatar
    KathieKathy
    Explorer | Level 3
    2 years ago

    Walter thanks for responding. The popup window disappeared after I kept moving it around the desktop to try to set it to the side. It only had a green button at top left, not a red or yellow. Anyway, it directed me to this webpage if I wanted to know more. The popup gave me a choice to update dropbox backup or to 'learn more'... here's the website where I was sent to 'learn more.' I'm pretty tech savvy and I can't follow what it's all about. https://help.dropbox.com/organize/dropbox-backup

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KathieKathy, this is a legit pop-up, regarding an update of the Dropbox backup feature.

       

      In the article you were redirected, you can see what comes with the update and what will be different to your current experience with Backup.

       

      If you want to perform this update, you can follow the steps in the article.

       

      I hope this helps.

      • KathieKathy's avatar
        KathieKathy
        Explorer | Level 3
        2 years ago

        Hannah, thanks for attesting to the legitimacy. I did read through the page the link took me to and I honestly couldn't make sense of it. I couldn't tell what would be different from how it is now. I believe (I have Apple products) that whatever I do not (ie change something in a spreadsheet) does stay changed if I access dropbox from either of my laptops or from my iPhone. I think in the past it did work with Time Machine. What are the differences? I really couldn't understand.

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