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got popup window about updating dropbox backup.
I got a popup window about updating dropbox backup. Why? Is this scam to get my info? Is it necessary? Asking for more info led me to the page "How to update Dropbox Backup" and I don't understand wh...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi KathieKathy, the Dropbox Backup feature is different to the normal syncing process of the Dropbox folder. Do you have Dropbox Backup enabled on your device?
You can check if there are any active backups on this page.
Jay, thank you. I am so confused. I went to the page you showed a link to. There is one backup from 5:45 pm yesterday, the 8th of April. It's the only backup. I don't know how the new backup system is different from the syncing. Is it a backup to an external drive? Or supposed to be backed up to an external drive? I'm usually good with technology. I don't know why I'm stumped by this.
- Megan
Hey KathieKathy, computer Backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to those folders on your computer or in Dropbox will continuously sync to both.
Please see our Help Center page for more.
On the other hand, there's also the External Drive backup feature that allows you to back up an external hard drive directly to your Dropbox account on dropbox.com, without the need to store it on your computer.
The external Drive backup will be uploaded, to a folder named “[Name of your external drive]”.
You will find this folder on the Dropbox website, and if you double click the Dropbox backup link in the desktop app, this will automatically open your backup folder on the Dropbox website too.
I hope this helps!
I have the same problem, using a Macbook. The pop-up window appeared, and cannot be closed - none of the coloured buttons top left are active, so the window is blocking my screen. The only options are update now, or on start-up. There is no indication that this is a valid intrusion from Dropbox. Because of this community exchange, I accepted the update (which then produc es another confusing message about disabling the update). Please could you improve this for Mac users? Thank you.
