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Chantal C.4's avatar
Chantal C.4
Explorer | Level 4
4 years ago

HelloSign issue - I can't see my signature requests as I'm getting an error

I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and completed, to give me anything other than 'Failed to load signature requests. Retry' and the stupid picture of the cat with the broken umbrella. I've tried both my laptop and desktop, and Firefox, Chrome and Edge. Same result every time. Any ideas? Thank you. 

Dropbox Sign
Error Messages

9 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Chantal C.4, sorry to hear you're having issues with this.

     

    Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?

     

    Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?

     

    Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Chantal C.4, thanks for the screenshot! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

  • Chantal C.4's avatar
    Chantal C.4
    Explorer | Level 4
    4 years ago

    yes, of course. It's still not working, I tried again today. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Chantal C.4, I just sent you an email. 

     

    Feel free to reply back to me, and we'll take it from there! 

  • JaneCG's avatar
    JaneCG
    Explorer | Level 3
    3 years ago

    I am also having this problem and curious if you have a resolution?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JaneCG, could you clarify what error you're getting? A screenshot, while hiding any personal info, would be great!

  • JaneCG's avatar
    JaneCG
    Explorer | Level 3
    3 years ago

    Hello, this still isnt fixed. Any ideas?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JaneCG, can you please send us a screenshot of the error, like Jay requested, so we can have a visual?

     

    And do you also see the same thing, if you use a different browser or a private browsing/incognito window?

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