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Wheresmystuff 's avatar
Wheresmystuff
Helpful | Level 5
2 years ago
Solved

HelloSign >DropBox

I have had a Business HelloSign plan since 2020.  Recently I have been trouble signing in.  Today I finally am unable to sing in at all.  I also have a free DropBox account.  The log in credentials are the same for my free Dropbox account and what used to be my Business Hellosign account.  Now I can not access any of the prior docs that were sent out for signature.  I can not check the status of them or access that account at all bc when I log in it directs me to my free Dropbox account.  

  • Wheresmystuff 's avatar
    Wheresmystuff
    2 years ago

    Hi 

    I see No Signatures in progress.  I was able to re-gain access through a Daily Summary email update.  I then re-set my password for my business account. Hopefully I don't have anymore issues.   Definitely a flaw in the HelloSign take over.  

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Wheresmystuff , sorry to hear you're having issues with this.

     

    Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online?

     

    If so, can you click on that and let me know what you see?

     

    Thanks!

    • Wheresmystuff 's avatar
      Wheresmystuff
      Helpful | Level 5
      2 years ago

      Hi 

      I see No Signatures in progress.  I was able to re-gain access through a Daily Summary email update.  I then re-set my password for my business account. Hopefully I don't have anymore issues.   Definitely a flaw in the HelloSign take over.  

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well Wheresmystuff

         

        Let me know if you have anything else to add or ask. 

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