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Wheresmystuff 's avatar
Wheresmystuff
Helpful | Level 5
2 years ago
Solved

HelloSign >DropBox

I have had a Business HelloSign plan since 2020.  Recently I have been trouble signing in.  Today I finally am unable to sing in at all.  I also have a free DropBox account.  The log in credentials a...
  • Wheresmystuff 's avatar
    Wheresmystuff
    2 years ago

    Hi 

    I see No Signatures in progress.  I was able to re-gain access through a Daily Summary email update.  I then re-set my password for my business account. Hopefully I don't have anymore issues.   Definitely a flaw in the HelloSign take over.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Wheresmystuff , sorry to hear you're having issues with this.

 

Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online?

 

If so, can you click on that and let me know what you see?

 

Thanks!

Wheresmystuff 's avatar
Wheresmystuff
Helpful | Level 5
2 years ago

Hi 

I see No Signatures in progress.  I was able to re-gain access through a Daily Summary email update.  I then re-set my password for my business account. Hopefully I don't have anymore issues.   Definitely a flaw in the HelloSign take over.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well Wheresmystuff

     

    Let me know if you have anything else to add or ask. 

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