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Anonymous's avatar
Anonymous
8 years ago
Solved

How do I delete duplicate Dropbox folder

I upgraded my wife from old Vista laptop to new Win10 laptop.    At first, I copied al her user folders to the new machine. This included her Dropbox folder. I later installed Dropbox. This downloa...
Install
  • Minato's avatar
    Minato
    8 years ago

    Hey anonymous and brianchew,

     

    What Pikamander2 has stated is correct.

     

    I can also suggest to check which is the actual syncing folder on your computer by following these steps:

     

    1. Click the Dropbox icon in your system tray.
    2. Click on your initials/profile pic
    3. Click on "Preferences"
    4. Click on the "Sync" tab 

    In the "Dropbox folder location" section, you should be able to see the location of the Dropbox folder.

     

    Move or copy the files you want on that folder and then delete the unwanted one.

     

    I hope this helps!

     

    Mod note: edited to update steps [last update 2023]

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Rxn; welcome to our Community!

 

Could you please send me a screenshot of how this looks like on your computer(s) so I can advise further?

 

Thanks!

Rxn's avatar
Rxn
Explorer | Level 3
6 years ago

Hi Walter

 

Thank you.  Attached is a PowerPoint of the screen showing 5 instances of Dropbox highlighted in red.

 

Rick

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Rxn, thanks for the screenshots!

     

    The desktop and taskbar icons are shortcuts for opening the Dropbox app itself on your computer. They would be for the same app installation, they're just different entry points.

     

    Also, it seems that the NYU Dropbox is the folder that's currently syncing with the desktop app. 

     

    The "Dropbox" and "Dropbox (old)" folders appear to be in a backup folder on the K drive. Were these copies of the folder that were made during a backup perhaps?

     

    If you check within the two folders mentioned above, have they been modified recently?

  • Rxn's avatar
    Rxn
    Explorer | Level 3
    6 years ago

    Hi

     

    Thank you. 

     

    Yes, the K drive was established when the computer crashed.  So it was - at that time 6 months ago - created on an external drive. 

     

    The K drive is now the location where all my files are current.  The K drive does not appear to link to the other Dropboxes.  As well, I do not know how to access it remotely.

     

    Rick

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