Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

Snowdog63's avatar
Snowdog63
Helpful | Level 5
9 years ago

So I just used the "clear cache" button & Dropbox is still taking up 14.36GB on my phone.

I don't have a computer that will run Dropbox (since they stopped supporting it on older browsers) so I have no way of seeing if any of my folders are set to reside on my phone or whatever, (because for some bizarre reason, this functionality is not available when looking at my Dropbox in a browser - Go figure) but certainly in the app on my phone, no files are set to be seen offline.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey @Snowdog63, 
 
I’m here to work on the issue you’ve experienced on your mobile device with the “Clear cache” option, welcome aboard. 
 
To further investigate that that with you, because you’ve mentioned that you haven’t made any of your files or folders available offline, I’d like to ask you to raise a ticket with our team. This way, we'll be able to access your account's details and send over the relevant follow-up steps accordingly. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it soon. 
 
I appreciate your cooperation on the matter, looking forward to your reply, 
JaneA  
 
  • lokori's avatar
    lokori
    New member | Level 2
    9 years ago

    Yes, same issue here. It has taken now two years and still Dropbox team hasn't been able to solve this issue. What's the matter with you? It starts to get annoying as the DropBox app takes now several gigabytes of space on the iPhone despite tha fact that my offline files take up about 200kb. 

     

    Clearing the cache freed up 200Mb, but clearly this is still an issue. Effectively this makes Dropbox quite unusable for me at the moment. If you can't solve this I believe your service is not worth paying for.

     

     

     

    • ggg1's avatar
      ggg1
      Helpful | Level 5
      9 years ago

      I've now deleted the app from my phone because of this.

       

      I made the mistake of taking a couple of files offline almost a year ago, and despite the fact that I deleted those files a few days later (not only from offline, but from Dropbox completely), the Dropbox app still has them cached now, and clearing the cache doesn't do anything.

       

      I deleted the app as I can't take pictures or anything with my phone since Dropbox uses all the space, despite being empty.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey lokori & ggg1, 

       

      Sorry to hear about the inconvenience this may have caused you! 

       

      Please let me know if you have any open tickets with our team in your reply here, so that I follow-up and check on any updates. 

       

      Thanks in advance for your cooperation, 

      JaneA

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!