Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
4 years ago
Solved

I can't disable the backup of my Mac

Hello community,   Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can'...
Delete
Dropbox Backup
Error Messages
  • Megan's avatar
    Megan
    4 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
4 years ago

Hello Jay , 

 

Thanks for your reply. Fortunately, i restarted my Mac and i was able to see my Desktop files, now i want to stop backing up my folders to dropbox and remove the desktop application. I have signed out to stop syncing my files, but I think my Mac folders (Desktop, Downloads, and Documents) are still linked to the dropbox folder as the path for the Desktop, for example,  is still under my dropbox folder (CDS dropbox) ( as shown in the "Desktop" info attached). And i believe it is still linked to dropbox as the original icon for desktop (e.g., the Desktop icon for a Mac laptop) is not restored, I still have the Desktop, Documents, and Downloads as folders (not as default Mac folder icons). How can i restore my Mac environment as it was before i set up the backup to dropbox? am I missing any additional step?

 

Thanks,

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Since the Dropbox folder has a specific name, most likely you're part of a Dropbox Business team as well.

 

You'd need to disable the computer backup feature if it is still enabled by following these steps. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!