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Forum Discussion

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ANDRE S.7, could you clarify which steps you find vague in order for us to assist further?

  • ANDRE S.7's avatar
    ANDRE S.7
    Explorer | Level 3
    3 years ago

    (1) I reinstalled dropbox, in drive D, there is a new process which is DROPBOX BACKUP.
    After I checked, then logged in, checked into DROPBOX BACKUP looks for drive C > SYNC ISSUES > CHECKED FOLDER "couldn't upload".
    So I need to uninstall it so it doesn't affect my account.

     

    (2) I went to PREFERENCES > BACKUPS > MANAGE BACKUPS > UNCHECK ALL BACKUPS FOLDER > SAVE.
    >>> NO DROPBOX CHANGES > DROPBOX BACKUP : BACK > SYNC ISSUES > CHECKED FOLDER "couldnt upload".

     

    (3) Destination uninstall failed ( didn't delete DROPBOX BACKUP )

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ANDRE S.7, it's not really possible to set up Dropbox backup on your D drive; the feature currently only works when Dropbox is installed on the default C: drive.

     

    Would you mind sending over a screenshot of the error you're getting?

  • ANDRE S.7's avatar
    ANDRE S.7
    Explorer | Level 3
    3 years ago

    To disable your computer backup:

    1. Open your Dropbox desktop preferences.
    2. Click the Backups tab.
    3. Click Manage backup
    4. Under Adjust settings, click Disable backup.......step point 3 to point 4: adjust settings & Disable backup > no options
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Andre, thanks for this info and the screenshot. 

     

    Would you mind sending us a couple more screenshots of what you see, when you follow the steps above.

     

    For example, a screenshot of what you see when you try step no. 2, 3 and 4.

     

    Thanks!

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