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Maemae76's avatar
Maemae76
Explorer | Level 4
6 years ago

I forgot my Vault password

I’ve forgotten my vault password and changed phones. How to unlock? Thx
desktop
Dropbox Vault
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Maemae76, thanks for posting on the Community!

 

I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

 

If you get an error when doing so, please let me know!

Maemae76's avatar
Maemae76
Explorer | Level 4
6 years ago
Nothing in the help works.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear that Maemae76!

     

    Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

     

    If not, is this due to not receiving the reset email? 

     

    Let me know where you're running into an issue with this!

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