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Rob_W's avatar
Rob_W
New member | Level 2
18 days ago

I pay for support but not receiving any support

Question or Issue Used callback request, and I get this: "You are being helped by Dropbox Support." What does this mean? It's been over two hours. After twenty years, I guess I have to move on. I lo...
dropbox business
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
18 days ago

Hey Rob_W - thanks for letting nus know about this.

Can you please clarify where you're getting this message exactly, or even better send us a screenshot too? 

While we're at it, if you'd like us to help with the issue you're having, please let us know as much information as possible.

Thank you, Rob. 

 

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