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dropbox business
61 Topics
I pay for support but not receiving any support
Question or Issue Used callback request, and I get this: "You are being helped by Dropbox Support." What does this mean? It's been over two hours. After twenty years, I guess I have to move on. I lose work when I can't get people their files.86Views0likes4Comments
Why am I not eligible for File Provider?
Application Affected Dropbox file management, file provider not eligible Device Apple MacBook Air M2 Operating System/Browser (if using the web) macOS15.6.1 (24G90) Dropbox App Version (if using the app) 233.3.4753 Question or Issue Curious why my business Dropbox account is not eligble for file provider. Is it due to how many files we have? I'm using the lastest version and followed all the steps to allow access. Thanks, Peter213Views0likes6Comments
My Dropbox sync icons are missing on Windows 11. I need to see if the files are available offline.
Hi all, Our sync icons next to the folders/files are missing on my computer. I cannot see if the files are local or online only. I have resinstalled dropbox, and they were back for one day and have now dissappeared again. Please help!7.3KViews0likes15Comments
Syncing multiple hard drives
Hello, I'm going to have to different Mac on two different places and need to synchronise all my datas so when I switch from one computer to another, I can access all my data. The fact is that I have multiple hard drives cause I need lot of space. For each mac, I get 4 disk storage (one SSD inside the mac, and one or two SSD and one SATA). Dropbox Advanced subscription allow me to back up unlimited data, which is perfect for me (I have 20To of Data). Is there a way to asked dropbox to synchronise all my disk storages ? As a intensive user of dropbox, I know that I can only select one location for my main dropbox folder. The easiest way to proceed will be to have only one folder to synchronise, but the fact is there is no SSD on the market with 12To space ... Does anyone know the solution ? Can I define one place for my dropbox folder and then dispatch the folders on other disk storages or does this solution will not synchronise my datas ? Best T/4.8KViews1like12CommentsCan I link the desktop app to my existing Dropbox folder and not overwrite my team's updated files?
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new folder: created by Dropbox after reinstall, currently empty or partially syncing. I want to avoid re-downloading all my files again, as I already have them locally in the old folder. My concern is: If I manually move the files from the old folder to the new one, will Dropbox treat them as "new" files and re-upload them? That could potentially overwrite changes made by my team during the two days I was offline. Could you please advise the safest way to reconnect my local files without triggering unnecessary uploads or overwriting my team’s recent changes?100Views0likes1Comment
I get a 'Sign in to a team account' error when I try to add my business account to the desktop app.
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.187Views0likes6CommentsFinder right-click menu missing for Personal Dropbox (Business account works)
Hi, I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one. Details: Both accounts are syncing locally (not using Backups or external drives). Under System Settings → Privacy & Security → Extensions → Finder Extensions, there’s only one Dropbox entry, and it’s enabled. Dropbox has Full Disk Access. This is a clean install of Dropbox, not an upgrade. Relaunching Finder and Dropbox hasn’t fixed it. The Business Dropbox works perfectly with Finder, but the Personal folder has no context menu at all. Has anyone run into this or found a fix?503Views0likes14Comments
Drive letter change in small team to same drive letter.
Hey there, i would like some advice on what is the best practice to change the drive letter on a few workstations to the same drive letter. Currently we have a few workstations with a team dropbox account on different internal drives. For instance, - Workstation 1 has dropbox on 😧 - Workstation 2 has dropbox on F: - Workstation 3 has dropbox on X: - etc. We would like to change all the drive letters on the workstations to the same drive letter X: This is useful for us so we can work on 3d projects, have all the same paths in our 3d scenes. So all the workstations are not having issues with missing textures or missing objects for instance. What is the best way to go about this? Thanks in advance! Cheers, mlonSolved2.3KViews0likes11Comments
Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.
I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and access among files and folders. I tried to reset the dropbox app and even my pc hundred times but it lasts only few days and gets back to slowness.Solved5.2KViews0likes30Comments
