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Forum Discussion

TGS2point0's avatar
TGS2point0
Explorer | Level 3
2 months ago

I get a 'Sign in to a team account' error when I try to add my business account to the desktop app.

Application Affected
(Dropbox desktop)
Device
(MacBook Pro)
Operating System/Browser (if using the web)
(macOS15.6)
Dropbox App Version (if using the app)
(234.4.5591)

Question or Issue
I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.

6 Replies

Replies have been turned off for this discussion
  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Welcome back to the community TGS2point0​ 

    First, what type of business plan are you on specifically? This could affect what you can and can't link. More on that here.

    But assuming you have the correct plan:

    While signed into the business account

    1. Log in to dropbox.com 
    2. Click your avatar (photo or initials) in the bottom-left corner.
    3. Click Settings.
    4. Click the General tab.
    5. Click Link accounts next to Link your personal account or Link your team account.

     

    If you encounter an error, take a screenshot and share it here.

  • TGS2point0's avatar
    TGS2point0
    Explorer | Level 3
    2 months ago

    It's not a business account. We use a personal account for the business with one log-in / user. I spent an hour on chat trying for a work around. And even if your suggestion were to work, my second computer does not have enough hard drive space to sync all of the files I would need to access currently in my Dropbox.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Understood,

    However, the second computer may not necessarily need to sync everything onto its hard drive at one time, depending on the circumstances.

    But lets back up for a second, can you share what your ultimate goal is beyond linking the accounts? With that information, we may be able to explore some solutions. 

  • TGS2point0's avatar
    TGS2point0
    Explorer | Level 3
    2 months ago

    I need a solution where I can work remote at a moments notice with seamless access to 300gb+ of files and syncs them automatically.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    TGS2point0​ You should be able to do this with the one account that has all of the files in it. By downloading the mobile app or signing into the dropbox account from another location, you'll be able to access the files or add new ones for syncing.

    Can you help me understand the need for the second linked account?

  • TGS2point0's avatar
    TGS2point0
    Explorer | Level 3
    2 months ago

    It's not really needed. It's just there and probably not going away. It would be nice to be able to toggle from one to the other, but the workaround of log-off / log-on is workable. Storage is the main issue.

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