Forum Discussion

amcoffice's avatar
amcoffice
Experienced | Level 11
27 days ago

I'm scanning documents with color on my iOS app, but they're coming out as black and white.

Application Affected scan Device iPhone 16 Pro Dropbox App Version 450.2.2 Question or Issue Suddenly my scans of color documents are black & white even after editing to Original. H...
iOS
Mobile
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
26 days ago

Thanks for your post, amcoffice. 

Are you, by any chance, using the standalone Dropbox Scan app on your iOS device? If yes, I’m afraid that this is no longer supported, as mentioned here. 

Have you tried using the scanning feature of the Dropbox mobile app instead and the issue persists there, as well? 

If it does, and you’re not on a free Basic account with more than 3 devices currently linked, I'd like you to reinstall your Dropbox mobile app and let me know if that makes any sort of difference.

Keep me updated!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!