Forum Discussion

TheEngineer's avatar
TheEngineer
Explorer | Level 4
3 years ago
Solved

installing and cloning new SSD drive

Hi   I currently have a old 1TB SSD Drive with the dropbox folder on it.  I'd like to install a new 4 TB drive in my laptop and clone the old drive onto the new larger capacity SSD drive without ha...
desktop
Folders
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Hi TheEngineer, thanks for bringing this to our attention.

     

    It's likely that the same 'drive' won't be detected as the original drive the Dropbox folder was on originally. 

     

    This would result in the app trying to create another Dropbox folder, or renaming the older folder.

     

    If you have any further queries, feel free to message back.

DBuser555's avatar
DBuser555
Explorer | Level 3
2 years ago

P. S. The former/original d drive was 118GB full of data, that's all it should be now, give or take. Nothing else changes at all. I need to get Dropbox working correctly and get rid of all this ~600GB of duplicates.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi DBuser555, thanks for the details, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!