Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 years ago

I have seen before that if you have non-standard ASCII characters, or a very complicated password it can cause issues. 

It maybe worth, just until the devices are linked (as you only need do it once) changing your password at www.dropbox.com/account to something easier and then once linked change it back. 

  • Kmbrum's avatar
    Kmbrum
    New member | Level 2
    10 years ago
    Same issue except I have an iPhone 7 with the latest update.
    • Julie M.18's avatar
      Julie M.18
      New member | Level 2
      9 years ago

      I am having the same issue.  I have used dropbox many many times on my ipad but am now having lots of issues logging in.  

  • Radox's avatar
    Radox
    New member | Level 2
    9 years ago

    I got rid of all capitals and numbers from my password and changed it via the ipad and that worked!

    • Rp987's avatar
      Rp987
      New member | Level 2
      9 years ago

      Love the added security of only allowing all-lowercase passwords.

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