Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
Jomarc O.'s avatar
Jomarc O.
New member | Level 1
10 years ago

What an inconvenience, i also have the same issue...
i tried resetting my password thrice. and it still keeps on telling me "login failed"
i tried redownloading the app on my phone. the issue still persists. >:|

ANY OTHER IDEAAAAS?

-____-

  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Same problem !!!

    "Login Failed"

    I give up and use Box.com

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago

      For those of you on older iPads, remember that the Dropbox app now requires iOS 10, and older versions of the Dropbox app that would previously connect to Dropbox are being blocked as they are no longer compatible with the service. So for some of you, this isn't a case of a simple problem that can be resolved, and is, in fact, planned obsolescence of the Dropbox app.

      If you have an older iPad on iOS 9 or earlier, it's just a matter of time before it's no longer able to connect to the Dropbox service.

      • tango1's avatar
        tango1
        Explorer | Level 4
        7 years ago

        Thank you Rich, Dropbox should give such an explanation instead of "login failed".

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!