Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
Julie M.18's avatar
Julie M.18
New member | Level 2
9 years ago

Yes,  I have done all those things.  

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
And you get a reset password and that doesnt work when you use it on the iPad?

Have you checked then you are using the most up to date version of Dropbox?
  • Julie M.18's avatar
    Julie M.18
    New member | Level 2
    9 years ago

    Correct.  The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      You've not actually answered the rest of the question though.

      Are you using the most up to date versions of Dropbox? That error is usually if its out of date
      • Julie M.18's avatar
        Julie M.18
        New member | Level 2
        9 years ago

        Yes, in fact I have deleted the app and reinstalled it as well.  All of my software is also up to date.

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