Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
Julie M.18's avatar
Julie M.18
New member | Level 2
9 years ago

Correct.  The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
You've not actually answered the rest of the question though.

Are you using the most up to date versions of Dropbox? That error is usually if its out of date
  • Julie M.18's avatar
    Julie M.18
    New member | Level 2
    9 years ago

    Yes, in fact I have deleted the app and reinstalled it as well.  All of my software is also up to date.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    I suggest logging a ticket then via http://bit.ly/cm-support and ask for help. Replies will take time, especially if you are a free user but, you can track at http://dropbox.zendesk.com

    I also suggest including screen shots if you can - especially of the error messages.
  • Julie M.18's avatar
    Julie M.18
    New member | Level 2
    9 years ago
    I'm a pro user so I definitely pay for this service. I tried submitting a ticket but there is no space to actually write what is going on or submit a screen shot.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    You may want to try on a computer rather than an iPad Julie then.
  • jcecorn's avatar
    jcecorn
    New member | Level 2
    9 years ago

    >You may want to try on a computer rather than an iPad Julie then.

     

    /PMSL

     

    Good one, mate.

  • pwmeek's avatar
    pwmeek
    New member | Level 2
    9 years ago

    Evidently this has been a problem for years. My iPad is now refusing to let me login as well.

     

    Does Dropbox have any techs monitoring these forums?

     

    There are plenty of other file-sharing/cloud-storage solutions out there.  I think my "solution" will be to abandon DropBox.

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