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Forum Discussion
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi robncarin, thanks for messaging the Community.
After a recent change, backups created using the Dropbox Backup feature are no longer visible in the Dropbox mobile app, and it isn't possible to re-enable this option.
If you have any further queries, feel free to message back.
thanks for the quick response.
So why even have a drop box app on the iphone if all the PC information is not there?
- Nancy
Hi Nancy-
Well my dropbox app does not automatically update files that have been directly uploaded to my dropbox account. Why is it not working for me?
This is the e-mail I received but any new files that I place on my computer ONLY go to the backup online - NOT to my dropbox App. Please help me fix that. thanks
View backups whenever, wherever
Now you can view your files from anywhere with our mobile app or on the web at dropbox.com/backups/all.
- On April 13 around midnight, I got a big dialog box from Dropbox. I couldnât get out of it. I had to click back up. I didnât know they were gonna screw up the entire system on the Mac desktop. It used to be that the desktop would be backed up and visible on my iPhone app now it is not thank you very much Dropbox for screwing this up. I canât believe it, what is the screwup now Iâm seeing your response. Oh, weâre gonna take away this whole functionality of having my Mac desktop available on my iPhone. I have medical information and all kinds of stuff I use on the Dropbox app that no longer have access to what about that? What is the problem with your company ?
I see the back up on my desktop. It doesnât do me a bit of good. Itâs under the file name Dropbox/backups/Mac whatâs the point why do I have to look at my desktop on dropbox when I already have my desktop available on my Mac the only reason I need it for is for my iPad and my iPhone. Why would a company take away its a principal application functionality and I seen other people have the same problem and what is Dropbox doing about it? Nothing absolutely nothing no email no nothing. Please restore the desktop sync capability between the iPad, iPhone and other devices as previous to April 13. This is a big feature downgrade. I often accessed files I had backed up from my iPhone for reference. It makes me rethink why I have this service. Very disappointed.
This is complete and utter non-sense to disable this feature. This is the only reason I pay for Dropbox. I need to be able to access my files on my Mac while I am out and about on my iPhone and iPad. Why in the world would you disable this feature and not have the ability to re-enable it? Is there any update as to if this function will be available again? I just renewed my plan for the year a couple weeks ago and now I cannot even use Dropbox how I would like. I am very disappointed in this breakdown and would like to cancel if this feature will no longer be available in the future. Such an oversight...
- I have tried everything to impress upon Dropbox to bring that feature back to no success there is no rhyme or reason why they took it away.
Certainly cannot be storage or bandwidth They donât have any hard space bandwidth is not issue. I donât get it. Nobody does. These people operate a different universe, big Tech arrogance.
My workaround:
The only file thatâs available is the documents file and important stuff from my desktop I need I proceeded to the dropbox file on my Mac called my files to Dropbox and copy and pasted important information in that file itâll show up on my mobile phone . A Workaround. I wish there was other companies that I could get besides Dropbox. I am so fed up with these people.So you are just manually pasting items into a folder in your dropbox account? Makes it difficult to always go back in and remember to back up things manually. I reference client work often and have to go back into files all the time. Terrible to have a workaround when there was a feature that was previously working well.
