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Forum Discussion
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
Nancy
Dropbox Community Moderator
Dropbox Community Moderator
Hi Nancy-
Well my dropbox app does not automatically update files that have been directly uploaded to my dropbox account. Why is it not working for me?
This is the e-mail I received but any new files that I place on my computer ONLY go to the backup online - NOT to my dropbox App. Please help me fix that. thanks
View backups whenever, wherever
Now you can view your files from anywhere with our mobile app or on the web at dropbox.com/backups/all.
same issue, i believe its a new update they've done to the dropbox back up for some users. very frustrating as a big reason i used dropbox was to be able to access all the files on my computer on my phone without having to drag them whatever i want to view into a seperate dropbox folder.
spent 4 hours yesterday trying to figure out what happened but i think this is a new permanent change to the system
- Megan
Hey robncarin, if you use our desktop app, and use the root of the Dropbox folder to add content to your account online, these changes should also be reflected in your mobile app.
If you need to check more in regards your Dropbox Backups when using your mobile, you'd need to check your backup page online.
I don't know what the "root of the Dropbox folder is" nor where to find it. All I know is that when I add files to my desktop, they do not sync with my iPhone. Others have noticed this too and it is not a welcome application to the new Dropbox model. I think I will be taking my business elsewhere.
- Megan
Your root folder, is essentially your Dropbox folder inside your File Explorer robncarin.
Are you able to locate these files when you visit your account online?
If not, then this might be a syncing issue, that I'll be more than happy to help you resolve. I'd like to ask your app's current syncing status, to check its progress, please.
Megan,
If the files appear both on our computer (which is backed up to Dropbox) and we drag and drop the folder into the Dropbox root folder (thus uploading those same files to Dropbox) aren't storing the same file twice? In other words, if I have a backup that is 500GB and I drop that same data into the root file, aren't I going to be "charged" for 1T of storage?
