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Forum Discussion

robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

New Dropbox Backup does not sync to Dropbox iPhone App

There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
desktop
Dropbox Backup
iOS
Mobile
robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

Hi Nancy-

Well my dropbox app does not automatically update files that have been directly uploaded to my dropbox account. Why is it not working for me?

This is the e-mail I received but  any new files that I place on my computer ONLY go to the backup online - NOT to my dropbox App. Please help me fix that. thanks

View backups whenever, wherever
Now you can view your files from anywhere with our mobile app or on the web at dropbox.com/backups/all.

NickWalton's avatar
NickWalton
Explorer | Level 4
2 years ago

same issue, i believe its a new update they've done to the dropbox back up for some users. very frustrating as a big reason i used dropbox was to be able to access all the files on my computer on my phone without having to drag them whatever i want to view into a seperate dropbox folder.

  • NickWalton's avatar
    NickWalton
    Explorer | Level 4
    2 years ago

    spent 4 hours yesterday trying to figure out what happened but i think this is a new permanent change to the system

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