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Forum Discussion

robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

New Dropbox Backup does not sync to Dropbox iPhone App

There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
desktop
Dropbox Backup
iOS
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robncarin, if you use our desktop app, and use the root of the Dropbox folder to add content to your account online, these changes should also be reflected in your mobile app.

 

If you need to check more in regards your Dropbox Backups when using your mobile, you'd need to check your backup page online. 

robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

I don't know what the "root of the Dropbox folder is" nor where to find it. All I know is that when I add files to my desktop, they do not sync with my iPhone. Others have noticed this too and it is not a welcome application to the new Dropbox model. I think I will be taking my business elsewhere. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Your root folder, is essentially your Dropbox folder inside your File Explorer robncarin. 

     

    Are you able to locate these files when you visit your account online?

     

    If not, then this might be a syncing issue, that I'll be more than happy to help you resolve. I'd like to ask your app's current syncing status, to check its progress, please. 

    • robncarin's avatar
      robncarin
      Helpful | Level 6
      2 years ago

      Hi Megan- The dropbox folder inside my file explorer DOES NOT sync with the files on my computer (windows 10). All files are sync'd as noted in the dropbox in my taskbar. The only option that I know of is to copy and paste my new documents to my dropbox folder and ONLY THEN will it sync to my iPhone. Do you have a solution so I do not have to do this manually every time I save a file??

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi robncarin, could you clarify what the difference is between the 'file explorer' and the 'files on your computer'? A screenshot showing this would be helpful!

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